Contact
Contact this guide
We take messages through the form only, and reply by email. That lets us check HSE's guidance or the regulations before answering.
Short answer
Use the form below for questions that aren't urgent: checking an engineer, landlord duties, servicing, or a correction. For a smell of gas, call 0800 111 999 now. We don't do gas work and can't recommend engineers.
Good things to write about
- Checking an engineer: what you've been shown and what the job is. We'll tell you what to check on the card and the register.
- Landlord or tenant questions: dates of checks, copies of records, alarms. We'll point you to the rule.
- A boiler decision: what you've been told. We'll explain what to ask and what's funded.
- Something we got wrong: name the page and line, and we'll check it against HSE or the regulations.
What we can't do
We can't inspect appliances, diagnose faults, recommend or vouch for engineers, or act for you in a dispute. For faults, a Gas Safe registered engineer; for disputes, Citizens Advice; for no gas safety record as a tenant, your landlord and then HSE.
Corrections
HSE updates its guidance and the law changes from time to time, as it did for carbon monoxide alarms in October 2022. If you've seen a newer rule than the one we describe, tell us which page and which source. We'll read it, update every page that relies on it, and change the date in its sources list.
Who reads your message
SEO-DONS LTD (company 16766013), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, publisher of this guide. Record: Companies House. We don't do gas work and we don't pass your details on.
Timing
How quickly to expect a reply
We answer by email once we've checked the rule your question turns on, so a reply isn't instant. That's one reason this form is for questions that can wait. Anything urgent about gas, a smell, an alarm going off, an appliance you think is dangerous, needs the gas emergency number, 0800 111 999, or a Gas Safe registered engineer, not a message to a guide. If you're a tenant with no heating, tell your landlord first; HSE says landlords must provide emergency heating if an appliance has been disconnected.
Send us a message
Use this form for a question about gas safety in Liverpool or a correction. It reaches SEO-DONS LTD and we reply by email. If you smell gas, call 0800 111 999 instead.
What happens next
- Your message reaches SEO-DONS LTD, which publishes this guide.
- We reply by email with the rule or check that applies.
- Any work is between you and a Gas Safe registered engineer you choose.